Returns & Exchanges

At Botticelli Foods, we strive for excellence in every jar and bottle; if your order arrives damaged or incorrect, we are committed to making it right within 30 days of purchase. Due to the perishable nature of our premium food products, we cannot accept returns on opened items or those based on personal taste preference.

1

Contact Support

Email our customer service team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

For items damaged during transit or quality concerns, please attach clear photos of the product and the shipping packaging to your email.

3

Receive Authorization

Our team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement.

4

Refund Processing

Once your claim is validated, we will issue a full refund to your original payment method or ship out a replacement product at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing